Contact Our Team

Send our team a message

Name

Our customer support team is available to help your business succeed.

Address

751 N Drive, Suite 9, Melbourne FL 32934

Phone

+1 (877) 814-4188

Email

business-support@sycamorebp.com

FAQ

How do I apply for a wholesale or business account, and how quickly is it approved?

To get started with wholesale pricing and access to our bulk order form, simply email our business team at info@sycamorebp.com (or use the contact form on the site) with your business name, website (if applicable), EIN/tax ID, estimated monthly volume, and intended use (e.g., resale in gym/spa, corporate wellness, retail storefront). We’ll review applications within 1–3 business days and send login credentials for the wholesale portal if approved. Most legitimate business accounts are approved quickly—often the same day if all info is provided.

What are the minimum order quantities and tiered volume discounts for businesses?

Our minimum order for wholesale accounts is typically $500 (pre-discount) to qualify for bulk pricing. Discounts are tiered based on order volume:

  • $500–$1,499: 25% off retail pricing
  • $1,500–$4,999: 35% off
  • $5,000+: 40–45% off (case-by-case negotiation for larger resellers or recurring orders)
    Pricing is visible in the wholesale portal after approval. Gummies, topicals, and bundles (like Gameday Releaf) often have the best margins at higher tiers. Contact us for a current price sheet tailored to your needs.
Do you offer private labeling, custom formulations, or branded packaging for resale or corporate gifting?
Yes—we operate our own in-house extraction and manufacturing facility, which allows flexibility for private label and custom projects. Private labeling is available on popular items like our CBD/Delta-8 gummies, pain-relief topicals, and recovery bundles (minimum order quantities start around 500–1,000 units depending on product). We can incorporate your branding on packaging, labels, or even develop minor custom formulations (e.g., adjusted cannabinoid ratios or flavors) for qualified partners. Lead time for custom/private label runs is usually 6–10 weeks after artwork approval. Reach out to discuss feasibility and get a quote!
Are all products third-party lab tested, and can I access Certificates of Analysis (COAs) for every bulk order?

Yes! every batch of our CBD and CBN products is third-party lab tested for potency, purity, heavy metals, pesticides, and microbial contaminants. Full COAs are available and are routinely provided with wholesale shipments (often linked in your order confirmation or portal). We prioritize transparency for resellers, gyms, spas, and wellness programs so you can confidently share testing info with your customers or staff. If you need COAs for a specific batch or product line in advance, just ask.

 

What are the shipping options, lead times, and returns policy for wholesale orders?
Wholesale orders ship via UPS Ground (or faster options like 2-day air at your expense). Standard processing time is 1–3 business days, with delivery in 3–7 business days total (depending on location). Free shipping applies on orders over $1,000 (continental U.S. only); smaller orders incur flat or weight-based rates shown at checkout in the portal. For returns: Defective/damaged products can be returned within 30 days for replacement or credit (photos and batch info required). Unopened, resalable product returns are accepted within 15 days (subject to 15–20% restocking fee). Custom/private label items are generally non-returnable unless there’s a manufacturing error. We aim for smooth fulfillment—contact support promptly with any issues.